UNITED KINGDOM
A QR menu for UK restaurants, with the 14 allergens on every dish.
Serva gives UK restaurants, cafés and pubs a QR menu priced in pounds, with a field for each of the 14 allergens on every dish. Guests open it in their phone browser; you update it in the panel and the QR on the table stays the same.
Plans start at $19 a month. Taxes are excluded; they are added at checkout.
The 14 allergens in the UK
The Food Standards Agency lists 14 allergens that food businesses must declare: celery, cereals containing gluten, crustaceans, eggs, fish, lupin, milk, molluscs, mustard, peanuts, sesame, soybeans, sulphur dioxide and sulphites, and tree nuts. Serva has a field for each one on every dish.
Food served in restaurants
For non-prepacked food, which includes meals served in a restaurant, the FSA says allergen information must be given for every item that contains any of the 14. It can be written, for example on a menu, or given verbally with a clearly visible written notice telling customers how to get it. The FSA’s advice is to give written information, supported by a conversation.
A QR menu can carry that written information next to each dish. Whether it fits your business, and what else you need, such as signs and staff training, is for you to check against the FSA guidance. The guidance cited here covers England, Wales and Northern Ireland; Food Standards Scotland publishes its own.
Prices in pounds
Your menu shows prices in GBP. Each dish can have sizes with their own prices, such as a half and a pint. Your Serva subscription is billed in US dollars, with taxes added at checkout.
Guests who read another language
Your menu can be read in 24 languages, including Polish, Romanian, Spanish, Italian, Arabic and Chinese. Allergen names are translated with it, and guests can hide every dish that contains an allergen they avoid.
The UK at a glance
| Topic | With Serva |
|---|---|
| Menu currency | GBP |
| Allergen list | The 14 allergens (FSA) |
| Restaurant food | Written, or verbal with a visible written notice (FSA) |
| Allergen fields in Serva | One for each of the 14, plus “list complete” |
| Menu languages | 24 |
| Subscription | Billed in USD, taxes added at checkout |
What Serva does not do
- It does not check your recipes or fill in allergens for you
- It does not replace the allergy sign or the conversation with your staff
- It does not take orders or payments
- It does not cover prepacked food labels (PPDS)
Questions from UK restaurants
Does Serva cover all 14 allergens?
Yes. Every dish has a field for each of the 14 allergens the FSA lists, and a box to mark the list complete.
Can a QR menu replace a paper allergen menu?
The FSA lists written allergen information on a menu as one way to provide it. How you inform guests, including the allergy sign and staff, is your decision; check the FSA guidance for your situation.
Can I price my menu in pounds?
Yes. You choose GBP as your menu’s currency; every dish and size is priced in it.
Does Serva print labels for prepacked food?
No. Serva is a menu for food served to guests; it does not produce labels for prepacked or PPDS food.
Can guests ask about allergens in another language?
Yes, with Servito, Serva’s AI menu advisor, on the Restaurant and Full plans. It answers from your allergen data in the guest’s language and asks guests with a serious allergy to confirm with your staff.
Official sources
The statements about rules on this page are short summaries of the official texts below; they are not legal advice. Check the current text at the source.
Try the menu with your own allergy.
Open the sample menu, hide every dish with milk and ask Servito what is left.