Refunds and cancellation

Refunds: 7 days, first purchase only

• Within 7 days of your first purchase, you get a full refund if we have not started preparing a 3D dish you requested. This applies to monthly and yearly plans alike.
• A plan upgrade or add-on you buy in the middle of a period follows the same rule: within 7 days of that purchase, you get it refunded in full if we have not started preparing a 3D dish you requested.
• Renewal payments are not refunded. If you do not want the next period, cancel before the current one ends: the subscription does not renew, and your access stays until the end of the period you have paid for.
• If we have started on a 3D dish, or after 7 days, there is no refund: you can still cancel at any time, and the subscription runs to the end of the period you paid for.
• We start on a 3D dish when we begin working on its photo after your request.

Cancelling

• Cancel at any time. The cancellation takes effect at the end of the period you have paid for; until then your menu, 3D, AR and Servito keep working.
• After that date guests see “The menu is not available right now” instead of your menu, and the panel offers to subscribe again. There are no grace days after a cancellation; they apply only when a payment fails (see below).
• Until that date you can undo the cancellation and carry on as before.
• There are no partial refunds for the current period, except under the 7-day rule above.

Changing plans

• An upgrade takes effect at once. The unused part of the current period is credited at the current price and only the difference is charged; the panel shows that amount before you confirm.
• With an upgrade your 3D dishes and menu language rights rise to the new plan’s numbers, and you receive the difference between the new plan’s photo style credits and those your current plan gave you.
• A downgrade takes effect at the end of the period you have paid for. Credits you have already received stay yours.

Add-ons

Extra 3D dishes and extra branches follow the rules of the plan they are added to and renew with it.

An extra 3D dish you bought that we have not started preparing follows the 7-day rule: within 7 days of buying it, you get a full refund for it. Its renewal payments are not refunded.

When you add one in the middle of a billing period, the part of the period that is left is charged at once; the panel shows that amount before you confirm.

You can close an extra branch at any time; it keeps working until the end of the period you paid for and leaves the next bill. There is no partial refund for the current period.

Photo credits are a one-time purchase charged to the card on your subscription.

How to cancel

• Where it is available, cancel from the subscription or billing section of your business panel. The cancellation takes effect at the end of the period you have paid for, and your access continues until then.
• You can also cancel in the payment provider’s customer portal (“Payments and invoices” on the same page), where you also update your card and download invoices.
• Or write to founder@servamenu.com from the email address on your subscription and we will cancel it for you.

Credits

• Credit packs you buy are not refundable, whether used or not.
• Credits and language rights included in your plan have no cash value and are not refundable.

After cancellation

After a subscription ends, your menu content and media are kept for 90 days so you can come back, then deleted.

To come back, open the Subscription page of your panel and choose a plan under “Subscribe again”. Your menu, 3D dishes and settings open again as they were as soon as the payment is in.

If you would rather have everything deleted at once, you can download your data and delete your account under My account → Your data; see our Privacy page.

Deleting your account

Deleting the account ends the subscription at once. The paid period you are in is not refunded, except under the 7-day rule above. If you do not want that, cancel the subscription instead: it keeps working until the end of the period.

If a payment fails

• Days 0–14: everything keeps working. The payment provider retries the payment and emails you, and your panel asks you to update your card.
• Days 15–30: your guest menu stays open in a plain form, with dishes and prices but without 3D, AR or Servito. In the panel you can only view your menu and pay.
• After day 30: guests see “The menu is not available right now”. Your data is kept for 90 days.
• Whenever the payment comes in, everything opens again at once.
• These grace days are only for a failed payment. A subscription you cancel yourself closes at the end of the period you paid for.

How to ask for a refund

Email founder@servamenu.com with your invoice number or the email address you paid with. Approved refunds are paid by the payment provider to your original payment method; how long it takes to appear depends on your bank.

Your statutory rights

Rights you have by law, and under the payment provider’s checkout buyer terms shown at checkout, are not limited by this page.