Terms of use

What Serva is

Serva is a software service (SaaS). Your subscription covers running your menu on the Serva platform: the QR menu, the 3D and AR dishes your plan includes, and the Servito advisor where your plan includes it. You can put any number of dishes on your menu; the plan limits only how many of them have a 3D and AR view. 3D and AR work best for dishes such as pizza, burgers, desserts, bowls, soups and pasta, and may not suit long, thin pasta like spaghetti, leafy salads, skewers or minced-meat dishes; a dish found unsuitable for 3D does not count against your 3D dishes. You set up your menu yourself in the business panel and choose which dishes get a 3D view, up to your plan’s number. Serva is not an ordering, payment or point-of-sale system.

Plans and prices

Plans are Starter, Restaurant and Full. Add-ons are extra 3D dishes, extra branches and extra photo credits, on every plan. An extra branch costs half its plan’s price; a self-serve subscription has at most three branches in all, and larger chains agree their terms with Serva in writing. Plans and add-ons are billed monthly or yearly; the yearly price comes to about nine months of the monthly price (3 months free). Current prices are on the Pricing page. In Türkiye prices are in Turkish lira and the price shown is the amount you pay; no tax is added at checkout. Elsewhere, prices include the tax that applies. Our payment partner Dodo Payments takes the payment as Merchant of Record and issues the invoice.

What each plan includes is on the Pricing page. The Servito advisor is part of the Restaurant and Full plans, not Starter. QR table cards come with every plan. A restaurant can have one menu on Starter, three on Restaurant (for example breakfast, dinner and drinks) and any number on Full; extra menus are not sold separately.

Free trial: each business can have one free 14-day trial of the Restaurant plan, once only, and no card is required. The trial includes 1 menu, 1 branch, 3 languages, 2 dishes in 3D (one right away, one through the task), 100 Servito questions and 10 photo style credits. If the trial ends and you have not chosen a plan, nothing is charged: the panel locks, your guest menu stays online for 7 more days without 3D and Servito and then goes offline, and your data is kept for 30 days. 3D models made during the trial are never deleted: they are kept in an archive with no end date, stay hidden from guests and come back as soon as you subscribe. Serva may refuse or end a trial in case of abuse.

Payment, invoices and tax

Our order process is run by our payment provider, which acts as Merchant of Record (reseller) for your purchase. The payment provider is the seller of record: it takes your payment, charges the taxes that apply, issues your invoice and handles refunds. The payment provider’s checkout buyer terms, shown at checkout, apply to your purchase.

The invoice is issued by the payment provider. It is not a Turkish e-fatura or e-arşiv invoice. Ask your accountant how a foreign invoice is treated in your books.

Renewal and cancellation

A subscription renews automatically at the end of each billing period until you cancel. You can cancel at any time from the subscription or billing section of your business panel where it is available, in the payment provider’s customer portal, or by emailing founder@servamenu.com. A cancellation takes effect at the end of the period you have paid for, and you can undo it until then. When the subscription has ended, guests see a short “The menu is not available right now” notice instead of your menu. Your menu content and media are kept for 90 days so you can come back: you can subscribe again from the Subscription page of your panel, and your menu opens again as soon as the payment is in. After 90 days they are deleted.

Refunds: within 7 days of your first purchase you get a full refund, if we have not started preparing a 3D dish you requested; a plan upgrade or add-on bought in the middle of a period follows the same rule for 7 days from its own purchase. Renewal payments and credit packs are not refunded: if you do not want the next period, cancel before the current one ends, and your access stays until the end of the period you have paid for. Once we have started preparing a 3D dish there is no refund. The Refunds and cancellation page has the details.

If a payment fails, nothing stops at once. For 14 days everything keeps working, the panel asks you to update your card and the payment provider retries the payment. From day 15 to day 30 your guest menu stays open in a plain form, with dishes and prices but without 3D, AR or Servito, and the panel only shows your menu and takes the payment. After day 30 guests see “The menu is not available right now”, and the 90 days above begin. A payment received at any point opens everything again at once. This grace period is only for a payment that fails: a subscription you cancel yourself closes when the period you paid for ends, with no grace days.

You can change your plan in the panel. An upgrade takes effect at once: the unused part of the current period is credited at the current price and only the difference is charged, and the panel shows that amount before you confirm. Your 3D dishes and menu language rights rise to the new plan’s numbers, and you receive the difference between the new plan’s photo style credits and those your current plan gave you. A downgrade takes effect at the end of the period you have paid for; credits you have already received stay yours.

AI features and credits

Some features use AI. Automatic menu translation sends your menu texts to Anthropic (Claude API). Translations are machine-made and you can edit them. Photo style adaptation sends your dish photos and your restaurant’s style reference photos to Google (Gemini API), which may regenerate the dish image in your restaurant’s style. Menu import sends the menu photos and PDF pages you upload to Google (Gemini API), whose AI models read the dishes, prices and categories from them; you check and correct the result before a draft menu is created, and nothing is published without you. You review and approve every result before it is published, and you remain responsible that published photos, dishes and prices fairly represent your restaurant. AI outputs are approximate and can be wrong.

Your plan includes one-time credits for these features (photo style credits and menu language rights), as listed on the Pricing page. Extra photo credits can be bought in packs; the price and minimum purchase are on the Pricing page. Credits and language rights have no cash value, cannot be transferred and do not expire while your subscription is active. Credit packs are not refundable, whether used or not; see Refunds and cancellation.

3D models and AR files

The 3D models and AR files that Serva makes for your dishes belong to Serva. While your subscription is active they are used only to show your dishes in your Serva menu; they cannot be downloaded, copied or used outside Serva. When your subscription ends, the 3D models are deleted together with your menu after 90 days; they are not handed over to you. 3D models made during a free trial are the exception: they are never deleted (see the free trial above). Your photos and other content stay yours, as the next section says.

Your content stays yours

The restaurant keeps all rights to its photos, dishes and menus. You allow us only to store, process and display them to run your menu, and you give us a limited, non-exclusive licence to produce 3D and AR models of your dishes from your photos for your Serva menu. We do not use your photos to train AI models. Generated images are provided for use in your Serva menu. We show screenshots, your name or your logo in our own marketing only with your permission. You are responsible for having the right to upload your content and for keeping prices and allergen details correct.

No warranty on availability or accuracy

The service is provided as is: it may contain bugs, be slow or be unavailable, and we promise no uptime, accuracy or fitness for a purpose. AR size and appearance and Servito’s answers are approximate. Servito is an informational assistant: allergen and ingredient details come from the restaurant, and guests must confirm allergens with the restaurant staff.

Allergen and health information

The restaurant enters allergen, ingredient and dietary information and is responsible for its accuracy. Serva does not verify it. Servito uses AI and can be wrong; guests should ask the restaurant staff about allergens. The restaurant agrees to indemnify Serva against third-party claims arising from wrong or missing allergen information, except where we acted with intent or gross negligence.

Changes

We may change, limit or pause features. If we change these terms in a material way, we tell you at least 30 days in advance by email to your account address and in the panel; if you do not accept the change, you can cancel at the end of your period. A price increase applies from your next billing period and is announced at least 30 days in advance; it does not affect a period you have already paid for.

Fair use

Do not abuse, overload or probe the service, and do not upload unlawful or harmful files. We may block access if you do.

Liability

To the extent the law allows, we are not liable for indirect losses such as lost sales, and our total liability for a claim is limited to the amount you paid for the service in the 12 months before it. These limits do not apply to intent or gross negligence, or to death or personal injury, and nothing here limits rights that cannot be limited by law.

Governing law

These terms are governed by the laws of Türkiye. Mandatory consumer rights remain unaffected.

Contact

Questions about these terms: founder@servamenu.com or 0544 868 53 47. See also our Privacy and Refunds and cancellation pages.